| 000 | 00721nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0288221 | ||
| 003 | PPAK | ||
| 005 | 20180728021352.0 | ||
| 008 | 080423s2006 nyu |||| ||||| | eng d | ||
| 020 | _a9781591841647 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
||
| 082 | 0 | 4 |
_a658.8343 _223 |
| 090 | 0 | 0 |
_a658.8343 _bDEN _dLCK |
| 100 | 1 |
_aDenove, Chris, _eauthor |
|
| 245 | 1 | 0 |
_aSatisfaction : _bhow every great company listens to the voice of the customer |
| 264 | 1 |
_aNew York : _bPortfolio , _c2006 |
|
| 300 |
_axxi, 266 pages ; _c21 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 1 | 0 | _aConsumer satisfication. |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
||
| 999 |
_c93851 _d93851 |
||