000 00628nam a2200229 i 4500
001 C2-0030633
003 PPAK
005 20190630222031.0
008 970218s1982 nyu |||| ||||| | eng d
040 _aPPAK
_beng
_cPPAK
_erda
082 0 4 _a658.812
_223
090 0 0 _a658.812
_bBIR
_dR
100 1 _aBirsner, E. Patricia,
_eauthor
245 1 0 _aPractical guide to customer service manegement and operations
264 1 _aNew York :
_bAmacom ,
_c1982
300 _a216 pages ;
_c25 cm
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
700 _eauthor
942 _ddc
_cB
999 _c5814
_d5814