| 000 | 00993nam a2200277 i 4500 | ||
|---|---|---|---|
| 001 | C2-0237690 | ||
| 003 | PPAK | ||
| 005 | 20180727201108.0 | ||
| 008 | 020115s1999 nyua|||| ||||| | eng d | ||
| 020 | _a0070779740 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bCAR _dR |
| 100 | 1 |
_aCarlaw, Peggy, _eauthor |
|
| 245 | 1 | 4 |
_aThe big book of customer service training games : _bquick, fun activities for training customer service reps, salespeople and anyone else who deals with customers |
| 264 | 1 |
_aNew York : _bMcGraw-Hill , _c1999 |
|
| 300 |
_axiv, 209 pages : _billustrations ; _c23 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 490 | 1 | _aThe Big Book of Business Games | |
| 650 | 1 | 0 | _aCustomer services - Management - Handbooks, manuals, etc. ; Customer services - Employees - Training of |
| 700 | _eauthor | ||
| 830 | 0 | _aThe Big Book of Business Games | |
| 942 |
_ddc _cB |
||
| 999 |
_c53273 _d53273 |
||