| 000 | 00766nam a2200265 i 4500 | ||
|---|---|---|---|
| 001 | C2-0235364 | ||
| 003 | PPAK | ||
| 005 | 20180727195454.0 | ||
| 008 | 010904s2000 nyua|||| ||||| | eng d | ||
| 020 | _a081447084X | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bZEM _dG |
| 100 | 1 |
_aZemke, Ron, _eauthor |
|
| 245 | 1 | 0 | _aKnock your socks off service recovery |
| 264 | 1 |
_aNew York : _bAmericam Management Association (AMACOM) , _c2000 |
|
| 300 |
_avii, 213 pages : _billustrations ; _c23 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes index | ||
| 650 | 1 | 0 | _aCustomer services ; Customer relations |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
||
| 999 |
_c51381 _d51381 |
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