| 000 | 00788nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0234964 | ||
| 003 | PPAK | ||
| 005 | 20180727195244.0 | ||
| 008 | 010822s2001 nyua|||| ||||| | eng d | ||
| 020 | _a0814406068 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
||
| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bZEM _dR |
| 100 | 1 |
_aZemke, Ron, _eauthor |
|
| 245 | 1 | 0 |
_aE-service : _b24 ways to keep your customers when the competition is a just a click away |
| 264 | 1 |
_aNew York : _bAmerican Management Association (AMACOM) , _c2001 |
|
| 300 |
_aviii, 341 pages : _billustrations ; _c24 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 1 | 0 | _aCustomer loyalty. ; Internet marketing. |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
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| 999 |
_c51129 _d51129 |
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