| 000 | 00705nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0112148 | ||
| 003 | PPAK | ||
| 005 | 20180727103802.0 | ||
| 008 | 970629s1990 nyua|||| ||||| | eng d | ||
| 020 | _a0029146755 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
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| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bHES _dG |
| 100 | 1 |
_aHeskett, James L., _eauthor |
|
| 245 | 1 | 0 |
_aService breakthroughs : _bchanging the rules of the game |
| 264 | 1 |
_aNew York : _bMacmillan , _c1990 |
|
| 300 |
_avii, 306 pages : _billustrations ; _c23 cm |
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| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
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| 650 | 1 | 0 | _aCustomer serv |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
||
| 999 |
_c28172 _d28172 |
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