| 000 | 00726nam a2200253 i 4500 | ||
|---|---|---|---|
| 001 | C2-0103840 | ||
| 003 | PPAK | ||
| 005 | 20180727100939.0 | ||
| 008 | 970608s1989 nyu |||| ||||| | eng d | ||
| 020 | _a0453006477 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
||
| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bZEM _dG |
| 100 | 1 |
_aZemke, Ron, _eauthor |
|
| 245 | 1 | 4 |
_aThe service age : _b101 companies that profit from customer care |
| 264 | 1 |
_aNew York : _bNAL Books , _c1989 |
|
| 300 |
_axviii, 584 pages ; _c23 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 1 | 0 | _aCustomer service - United States |
| 700 | 1 |
_aSchaaf, Dick, _ecompile |
|
| 942 |
_ddc _cB |
||
| 999 |
_c24805 _d24805 |
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