| 000 | 01049aam a2200337 i 4500 | ||
|---|---|---|---|
| 001 | vtls000925648 | ||
| 003 | PNM | ||
| 005 | 20220705164326.0 | ||
| 008 | 210216t20202020my a e 000 0 eng | ||
| 015 | _aM21-01303 | ||
| 020 |
_a9789671869901 _qpaperback |
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| 039 | 9 |
_a202104131325 _banis_o _c202102192058 _dazizan |
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| 040 |
_aBNM _beng _cBNM _erda _dPPAK |
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| 049 | _amal | ||
| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bSIT _dG |
| 100 | 0 |
_aSiti Hawa Mohd., _cDatin Wira, Dr., _d1954- _eauthor. |
|
| 245 | 1 | 0 |
_aCUSTOMER SERVICE REINVENTED : _bLanguage Of The Soul / _cDatin Wira Dr. Hjh. Siti Hawa Mohd |
| 264 | 1 |
_aSubang Jaya, Selangor : _bSiti Hawa Mohd Munji, _c[2020] |
|
| 264 | 4 | _c©2020 | |
| 300 |
_a162 pages : _bcolour illustrations ; _c22 cm |
||
| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 504 | _aBibliography: pages 156-162 | ||
| 650 | 1 | 0 | _aCustomer services |
| 650 | 2 | 0 | _aCustomer relations |
| 942 |
_2ddc _cB |
||
| 949 | _62000788562 | ||
| 949 | _62000788561 | ||
| 999 |
_c188175 _d188175 |
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