000 00538nam a2200205 i 4500
001 C2-0224368
003 PPAK
005 20180728152922.0
008 000409s xx |||| ||||| | eng d
040 _aPPAK
_beng
_cPPAK
_erda
082 0 4 _a658.812
_223
090 0 0 _a658.812
_bHIN
_dG
100 1 _aHinton, Tom,
_eauthor
245 1 0 _aCustomer-focused quality :
_bwhat to do on Monday morning
336 _2rdacontent
_atext
337 _2rdamedia
_aunmediated
338 _2rdacarrier
_avolume
700 _eauthor
942 _ddc
_cB
999 _c145291
_d145291