| 000 | 00826nam a2200277 i 4500 | ||
|---|---|---|---|
| 001 | C2-0340274 | ||
| 003 | PPAK | ||
| 005 | 20180728142235.0 | ||
| 008 | 170111s2016 nyu |||| ||||| | eng d | ||
| 020 | _a9780062415691 | ||
| 040 |
_aPPAK _beng _cPPAK _erda |
||
| 082 | 0 | 4 |
_a658.812 _223 |
| 090 | 0 | 0 |
_a658.812 _bSTE _dG |
| 100 | 1 |
_aStewart, Thomas A., _eauthor |
|
| 245 | 1 | 0 |
_aWoo, wow and win : _bservice design, strategy and the art of customer delight |
| 250 | _aFirst edition. | ||
| 264 | 1 |
_aNew York : _bHarperBusiness , _c2016 |
|
| 300 |
_a315 pages ; _c24 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes index. | ||
| 650 | 1 | 0 | _aCustomer services. ; Customer relations. ; Service industries. |
| 700 | _eauthor | ||
| 942 |
_ddc _cB |
||
| 999 |
_c137461 _d137461 |
||