the airbnd way : 5 Leadership Lessons for igniting Growth Through Loyalty, Community, and Belonging / Joseph A. Michelli

By:

Michelli, Joseph A, 1960- [author.]

Publisher: New York : McGraw-Hill, [2020]Description: xiv, 316 pages : colour illustrations ; 24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781260455441

Subject(s):

DDC classification:

23 338.4791

Contents:

Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Foreword by Greg Greeley -- Acknowledgments -- Airbnb's Magical End-to-End Journey -- PART I belonging -- Make It a People Business -- Create Belonging -- PART II trust -- Design for Trust and Safety -- Practice Helpful Disclosure -- PART III hospitality -- Be a Host -- Think Magical and Memorable -- PART IV empowerment -- Maximize Impact -- Claim and Share Your Value -- PART V community -- Serve Your Neighbor -- Own Goodness -- To Danville and Beyond -- Notes -- Index -- About the Author

Summary: "New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"--

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Barcode
Book	Perpustakaan Alor Setar	RFIDTI	Pinjaman Dewasa	338.4791 MIC (Browse shelf(Opens below))	Available	A01720596
Book	Perpustakaan Alor Setar	RFID	Rujukan Dewasa	R 338.4791 MIC (Browse shelf(Opens below))	Not For Loan	A01673859

Includes bibliographical references and index

Cover --
Title Page --
Copyright Page --
Dedication -- Contents --
Foreword by Greg Greeley --
Acknowledgments -- Airbnb's Magical End-to-End Journey --
PART I belonging --
Make It a People Business --
Create Belonging -- PART II trust --
Design for Trust and Safety --
Practice Helpful Disclosure -- PART III hospitality --
Be a Host --
Think Magical and Memorable -- PART IV empowerment --
Maximize Impact --
Claim and Share Your Value --
PART V community -- Serve Your Neighbor --
Own Goodness --
To Danville and Beyond -- Notes --
Index --
About the Author

"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"--

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