TY  - BOOK
AU  - Zainuddin Zakaria, 
TI  - Tip menawan hati pelanggan
SN  - 9789833586219
U1  - 658.812 23
PY  - 2008///
CY  - Kuala Lumpur : 
PB  - PTS Professional Publishing , 
KW  - Customer services
ER  -