Gentle, Michael,  <br/><br/>
The CRM project management handbook :   building realistic expectations and managing risk 

 - xii, 227 pages ;   24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0749438983 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Handbooks, manuals, etc. ; Project management
<br/><br/><label>Dewey Class. No.: </label>658.812