TY  - BOOK
AU  - Scott,Gini Graham
TI  - A survival guide for working with humans : : dealing with whiners, back-stabbers, know-it-alls and other difficult people
SN  - 0814472052
U1  - 650.13 23
PY  - 2004///
CY  - New York : 
PB  - American Management Association , 
KW  - Conflict management ; Interpersonal relations ; Interpersonal
N1  - Includes bibliographical references and index
ER  -