TY  - BOOK
AU  - Martin,William B.
TI  - Perkhidmatan pelanggan yang berkualiti
T2  - Siri pengurusan 50 minit
SN  - 9835003920
U1  - 658.812 23
PY  - 1994///
CY  - Johor  Bahru, Johor : 
PB  - Penerbitan Pelangi , 
KW  - Customer services Programmed instructions. ; Customer relations Programmed instructions
ER  -