TY  - BOOK
AU  - Bruce,Andy
AU  - 
TI  - Putting customers first
T2  - Dorling Kindersley essential managers
SN  - 0751338451
U1  - 658.812 23
PY  - 2002///
CY  - London : 
PB  - Dorling Kindersley , 
KW  - Customer relations ; Customer services
N1  - Includes index
ER  -