Bruce, Andy,  <br/><br/>
Putting customers first 

 - 72 pages :   colour illustrations ;   18 cm 
 - Dorling Kindersley essential managers .
 - Dorling Kindersley essential managers .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0751338451 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations ; Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812