TY  - BOOK
AU  - Carlaw,Peggy
AU  - 
TI  - The big book of customer service training games : : quick, fun activities for training customer service reps, salespeople and anyone else who deals with customers
T2  - The Big Book of Business Games
SN  - 0070779740
U1  - 658.812 23
PY  - 1999///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Customer services - Management - Handbooks, manuals, etc. ; Customer services - Employees - Training of
ER  -