Carlaw, Peggy,  <br/><br/>
The big book of customer service training games :   quick, fun activities for training customer service reps, salespeople and anyone else who deals with customers 

 - xiv, 209 pages :   illustrations ;   23 cm 
 - The Big Book of Business Games .
 - The Big Book of Business Games .
<br/><br/><label>ISBN: </label>0070779740 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - Management - Handbooks, manuals, etc. ; Customer services - Employees - Training of
<br/><br/><label>Dewey Class. No.: </label>658.812