TY  - BOOK
AU  - Zemke,Ron
AU  - 
TI  - Knock your socks off service recovery
SN  - 081447084X
U1  - 658.812 23
PY  - 2000///
CY  - New York : 
PB  - Americam Management Association (AMACOM) , 
KW  - Customer services ; Customer relations
N1  - Includes index
ER  -