Zemke, Ron,  <br/><br/>
Knock your socks off service recovery 

 - vii, 213 pages :   illustrations ;   23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>081447084X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services ; Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812