TY  - BOOK
AU  - Bergeron,Bryan P.
TI  - The eternal e-customer : : how emotionally intelligent interfaces can create long-lasting customer relationships
SN  - 007136479X
U1  - 658.812 23
PY  - 2001///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Customer loyalty ; Internet marketing
N1  - Includes index
ER  -