Bergeron, Bryan P.,  <br/><br/>
The eternal e-customer :   how emotionally intelligent interfaces can create long-lasting customer relationships 

 - xxvi, 261 pages ;   24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>007136479X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty ; Internet marketing
<br/><br/><label>Dewey Class. No.: </label>658.812