Focazio, Martin T.,  <br/><br/>
The e-factor :   building a 24/7 customer-centric, electronic business for the Internet age 

 - viii, 242 pages ;   24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0814404898 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic commerce
<br/><br/><label>Dewey Class. No.: </label>658.84