TY  - BOOK
AU  - Zemke,Ron
AU  - 
TI  - E-service : : 24 ways to keep your customers when the competition is a just a click away
SN  - 0814406068
U1  - 658.812 23
PY  - 2001///
CY  - New York : 
PB  - American Management Association (AMACOM) , 
KW  - Customer loyalty. ; Internet marketing
ER  -