Zemke, Ron,  <br/><br/>
E-service :   24 ways to keep your customers when the competition is a just a click away 

 - viii, 341 pages :   illustrations ;   24 cm 
<br/><br/><label>ISBN: </label>0814406068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty. ; Internet marketing.
<br/><br/><label>Dewey Class. No.: </label>658.812