TY  - BOOK
AU  - Gitomer,Jeffrey
AU  - 
TI  - Knock your socks off selling
SN  - 0814470300
U1  - 658.85 23
PY  - 1999///
CY  - New York : 
PB  - American Management Association , 
KW  - Customer loyalty ; Consumer satisfaction ; Customer services
N1  - Includes bibliographical references
ER  -