Gross, T. Scott,  <br/><br/>
How to get what you want from almost anybody 

 - xi, 189 pages ;   21 cm 
<br/><br/><label>ISBN: </label>0942361563 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>Dewey Class. No.: </label>381.3