TY  - BOOK
AU  - Hinton,Tom
AU  - 
TI  - Customer - Focused quality
SN  - 013189630X
U1  - 658.812 23
PY  - 1994///
CY  - Englewood Cliffs, New Jersey : 
PB  - Prentice Hall , 
KW  - Customer service - Quality control
ER  -