Hinton, Tom,  <br/><br/>
Customer - Focused quality 

 - xiii, 273 pages ;   23 cm 
<br/><br/><label>ISBN: </label>013189630X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service - Quality control
<br/><br/><label>Dewey Class. No.: </label>658.812