Hiam, Alexander,  <br/><br/>
Closing the quality gap :   lessons from America's leading companies 

 - xii, 371 pages ;   22 cm 
<br/><br/><label>ISBN: </label>0131384139 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management - United States
<br/><br/><label>Dewey Class. No.: </label>658.562