Heskett, James L.,  <br/><br/>
Service breakthroughs :   changing the rules of the game 

 - vii, 306 pages :   illustrations ;   23 cm 
<br/><br/><label>ISBN: </label>0029146755 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer serv
<br/><br/><label>Dewey Class. No.: </label>658.812