TY  - BOOK
AU  - Katz,William A.
TI  - Introduction to reference work : : reference services and reference processes
SN  - 0070336393
U1  - 025.52 23
PY  - 1992///
CY  - New York : 
PB  - McGraw-Hill , 
KW  - Reference services (Libraries)
N1  - Vol. 2
ER  -