Katz, William A.,  <br/><br/>
Introduction to reference work :   reference services and reference processes 

 - xiii, 255 pages ;   23 cm 
<br/><br/> Vol. 2 
<br/><br/><label>ISBN: </label>0070336393 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)
<br/><br/><label>Dewey Class. No.: </label>025.52