Zemke, Ron,  <br/><br/>
Service recovery :   fixing broken customers 

 - x, 71 pages ;   21 cm 
<br/><br/><label>ISBN: </label>1563271508 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer complaints
<br/><br/><label>Dewey Class. No.: </label>658.812