TY  - BOOK
AU  - Zemke,Ron
AU  - Schaaf,Dick
TI  - The service age : : 101 companies that profit from customer care
SN  - 0453006477
U1  - 658.812 23
PY  - 1989///
CY  - New York : 
PB  - NAL Books , 
KW  - Customer service - United States
ER  -