Zemke, Ron,  <br/><br/>
The service age :   101 companies that profit from customer care 

 - xviii, 584 pages ;   23 cm 
<br/><br/><label>ISBN: </label>0453006477 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service - United States
<br/><br/><label>Dewey Class. No.: </label>658.812