Nor Hapiza Mohd Ariffin,  <br/><br/>
PENGURUSAN INSANI DALAM SISTEM PENGURUSAN PELANGGAN /  
Nor Hapiza Mohd Ariffin 
 - viii, 187 pages :  illustrations ;  22 cm 
<br/><br/> Includes index 
<br/><br/>Bibliography : pages 169-182. 
<br/><br/><label>ISBN: </label>9789834900922  RM15.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Consumer's preferences<br/>Relationship marketing
<br/><br/><label>Dewey Class. No.: </label>658.812