MANUAL PELAKSANAAN SISTEM PENGURUSAN KUALITI ISO 9000 DI SEKTOR PERKHIDMATAN : KE ARAH KECEMERLANGAN DAN INOVASI - Hasan Al-Bana Mohamed, Prof. Madya, Dr., 1971-; Siti Arni Basir; Davies, John; Sharifah Hayaati Syed Ismail; Ilhaamie Abdul Ghani Azmi; Syahrul Nizam Kamaruzzaman; Musaiyadah Ahmadun (Sungai Besi, Kuala Lumpur : Penerbit UPNM, Universiti Pertahanan Nasional Malaysia, 2018)
Includes index
Bibliography : page 41-43
Keywords: Total quality management -- Handbooks, manual, etc; Quality assurance -- Handbooks, manual, etc; Government publications -- Malaysia