TY - BOOK AU - Siebel,Thomas M. AU - TI - Virtual selling : : going beyond the automated sales force to achieve total sales quality SN - 0684822873 U1 - 658.8100285 23 PY - 1996/// CY - New York : PB - Free Press , KW - Sales management - Automation ; Information storage and retrieval systems - Selling N1 - Includes bibliographical references (p. 283-242) and index ER -