TY  - BOOK
AU  - Goetsch,David L.
AU  - 
TI  - Introduction to total quality : : quality management for production, processing, and services
SN  - 0132325217
U1  - 658.562  23
PY  - 1997///
CY  - Upper Saddle River, New Jersey : 
PB  - Prentice Hall , 
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -