Goetsch, David L.,  <br/><br/>
Introduction to total quality :   quality management for production, processing, and services 

 - 2nd. ed. 
 - xii, 660 pages :   illustrations ;   25 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562