TY  - BOOK
AU  - Sanders,Betsy
TI  - Fables service : : ordinary acts, extraordinary outcomes
SN  - 9837202327
U1  - 658.812  23
PY  - 1995///
CY  - Kuala Lumpur : 
PB  - Golden Books , 
KW  - Customer services - Management ; Employee motivation
ER  -