Service quality :   multidisciplinary and multinational perspectives 

 - Brown, Stephen Walter, 1943- ... [et. al.] 
 - 350 pages ;   24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0669211524 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servive industries - Quality control - Congresses
<br/><br/><label>Dewey Class. No.: </label>658.562