TY  - BOOK
AU  - Gross,T.Scott
TI  - Outrageous : : unforgettable service - guilt free selling
SN  - 0814479863
U1  - 658.812 23
PY  - 1998///
CY  - New York : 
PB  - American Management Association , 
KW  - Selling ; Customer services
ER  -