TY  - BOOK
AU  - McCarthy,Dennis G.
TI  - The loyalty link : : how loyal employees create loyal customers
SN  - 0471163899
U1  - 658.812 23
PY  - 1997///
CY  - New York : 
PB  - John Wiley , 
KW  - Customer relations ; Employee loyalty
N1  - Includes index
ER  -