McCarthy, Dennis G.,  <br/><br/>
The loyalty link :   how loyal employees create loyal customers 

 - ix, 198 pages ;   23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471163899 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations ; Employee loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812