TY  - BOOK
AU  - Brown,Stanley A.
TI  - Strategic customer care : : an evolutionary approach to increasing customer value and profitability
SN  - 0471643424
U1  - 658.8 23
PY  - 1999///
CY  - Toronto, Canada : 
PB  - John Wiley , 
KW  - Relationship marketing ; Customer relations
N1  - Includes bibliographical references and index
ER  -