Brown, Stanley A.,  <br/><br/>
Strategic customer care :   an evolutionary approach to increasing customer value and profitability 

 - viii, 305 pages :   illustrations ;   23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471643424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing ; Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.8