TY  - BOOK
AU  - Townsend,Patrick L.
AU  - 
TI  - Quality in action : : 93 lessons in leadership, participation and measurement
SN  - 0471161365
U1  - 658.562 23
PY  - 1992///
CY  - New York : 
PB  - John Wiley , 
KW  - Total quality management ; Industrial management
N1  - Includes bibliographical references and index
ER  -